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City of Cambridge Emergency Ride Home
Program & Policy


Overview Steps for
Program and



Any pre-registered employee of a Charles River Transportation Management Association (CRTMA) member employer that uses public transportation, carpools, vanpools, bikes or walks to work at least three (3) days per week.  The three days may be achieved through any combination of the above alternative commuting modes.


Employees must pre-register with CRTMA via fax, mail-in form, or online registration form prior to requesting a ride.  Registration forms must be turned in to CRTMA, which will then distribute the orientation packet.

Use of Program

Use of the program is limited to those who cannot travel home by their usual means due to any of the following circumstances:

  • Illness or severe crisis of the participant or of a family member.
  • Stranded at work because the driver of carpool or vanpool had to leave because of an emergency.*, **
  • If you have a non-routine work demand that: **

• could not have been anticipated before departure for work that day; 
• is required by a supervisor;
• causes you to work overtime so that you cannot commute by your normal means.

*In the case of a vanpool driver emergency, the driver receives the emergency ride home and a designated alternate drives all remaining vanpoolers home at the regularly scheduled time.

**Use is permitted when the normal commute mode would cause delays greater than one (1) hour.

Unauthorized use or abuse of the program may result in loss of privileges.  CRTMA may charge employee the cost of any unauthorized use or abuse of the program.  Unauthorized use includes but is not limited to personal errands, pre-planned appointments, business travel, mass transit delays or disruptions, and weather related events.

Participants in the Emergency Ride Home Program may obtain a ride one (1) time per month up to six (6) times per year.

How to Register

  1. Read through the Program and Policy information (this document).
  2. Read and Sign the Terms and Conditions for Employee Participation and Release of Liability document.
  3. Completely fill out the Registration Form.  Please include any mail codes at your worksite.  Program materials are mailed to your work address.  
  4. Return the Terms and Conditions for Employee Participation and Release of Liability and Registration Form to CRTMA by fax or mail. Contact info is below.

Procedure for Use

Eligible employees must pre-register for the program.

  1. When the need for service arises, call the cab company on your voucher directly for taxi service.  Please do not call CRTMA for service reservations.  Cab company numbers are listed at the bottom of this page, and are listed on the cab voucher.
  2. When using taxi service, please fill out voucher fully and completely, and then hand it to the driver to complete.  Take your receipt (stub at left side of voucher form).  You may include a tip for good service, but it may not exceed 20% of fare.
  3. Following use of the program, you must fill out and return a Confirmation Report AND a copy of completed voucher or car rental agreement to CRTMA within 5 business days.  CRTMA cannot issue your next voucher until these completed documents have been received.

Important Numbers

For service, please make sure to use the cab company that is listed on your voucher!

Ambassador-Brattle Cab Company
617-492-1100    617-547-3000

Charles River TMA
fax 617-253-9402

Mailing Address:
Charles River TMA
PO Box 425255
Cambridge, MA 02142